Why cici303 Requires Account Verification
We implement KYC verification for three core reasons: regulatory compliance, fraud prevention, and account security. Many jurisdictions where we operate require online gaming platforms to confirm user identity before processing withdrawals. This protects the financial system and prevents money-laundering. Beyond compliance, verification prevents account takeover—if someone gains access to your email, we can confirm that withdrawal requests match your registered identity. It also deters users from opening multiple accounts to exploit bonuses or bypass betting limits.
Verification does not mean we are policing your gameplay or limiting your access to Liga 1 markets, slot games like Fortune Tiger and Sweet Bonanza, or live-dealer tables. You can deposit and play without verification. Verification only becomes mandatory when you attempt to withdraw funds.
Once verified, your status persists indefinitely. You do not need to re-verify unless you change your name, address, or registered ID number. If you link a new payment method after verification—for example, switching from DANA to a e-wallet bank account—verification status remains active; the new payment method inherits your verified account status.
Documents Required for Verification on cici303
We accept three core document types. Each must be clear, unobstructed, and current:
- Primary Identity: A government-issued ID bearing your photo, name, and ID number. Accepted formats: KTP (Indonesian national ID card), passport, driving licence, or military ID. The document must match the name registered on your cici303 account.
- Address Proof: A recent utility bill, bank statement, or government correspondence dated within 90 days. It must display your full name and current residential address. Acceptable formats: electricity bill (PLN), water bill (PDAM), internet bill, credit-card or bank statement, tax return, or local government residence letter.
- Selfie with ID: A photograph of you holding your primary identity document and a handwritten note showing today's date. Your face must be clearly visible, and the ID document must be readable. We use this to verify that your face matches your ID photo.
How to Submit Documents on cici303
Log into your cici303 account and navigate to Account Settings → Verification → Start KYCThe form guides you through three upload steps. First, select your ID type and photograph the document (front side only for KTP; both sides for passport). Second, upload your address proof. Third, take a selfie holding your ID and today's date.
After upload, a confirmation screen shows your submission status. You receive an automated email confirming receipt. Our review team processes submissions during business hours, Monday through Friday, 09:00–17:00 Jakarta time. Submissions made on weekends or during Indonesian public holidays (Idul Fitri, Idul Adha, Imlek) are queued for the next business day.
Most approvals complete within 4–24 hours. You will receive an email notification once your account is verified. You can then withdraw funds, increase your account preferences, and access any withdrawal-gated features.
What Happens If Your Verification Is Rejected
If our review team identifies an issue—blurry document, name mismatch, utility bill older than 90 days, selfie where your face is unclear—we send you a rejection email with specific feedback. The email lists exactly which document failed and why. You can resubmit corrected documents immediately; there is no limit on resubmission attempts, and each resubmission is reviewed within 24 hours.
Common rejection reasons include: selfie where your ID is not readable, utility bill in someone else's name, or passport photo where your face is obscured. These are easy fixes. A second submission addressing the noted issue typically approves immediately.
If we suspect fraud—for example, a selfie showing a different person holding the ID—we may request additional documents or temporarily restrict your account pending manual review by our compliance team. This is rare, but if it occurs, our support team will contact you directly with next steps.
Verification and Payment Methods
Once verified, you can withdraw to any payment method listed on cici303: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking. You are not limited to the deposit method you used. For example, if you deposited via local payment but prefer to withdraw to your online payment account, verified status allows that. Withdrawal processing times vary by payment method—e-wallet and mobile banking settle within subject to verification, while bank transfers queue for the next business-day settlement window (typically 09:00 Jakarta time).
Verification also enables account preferences above our standard guest limits. Unverified accounts can deposit up to our welcome offer per day. Verified accounts can deposit up to our welcome offer per day, depending on your payment method's cap. This is useful for users who play Piala Indonesia knockout matches or high-value live-dealer sessions.
Account Recovery and Re-verification
If you lose access to your registered email, you can recover your cici303 account using your verified ID and address documents. Email our support team with your registered name, ID number, and a recent selfie. Our team will confirm your identity using your verification file and reset your account access within one business day.
If you change your legal name (due to marriage or official deed poll), or if you move to a new address, you can update your verified details by submitting new documents. We treat these updates as re-verification requests; they follow the same 24-hour review window.
Key takeaways
- Verification is mandatory before your first withdrawal; you can deposit and play without it.
- We require three documents: government ID, address proof (dated within 90 days), and a selfie with ID and date.
- Most approvals complete within 4–24 hours on business days; resubmissions are reviewed within 24 hours.
- Once verified, you can withdraw to any supported payment method and increase your daily account preferences.
- Rejections include specific feedback; resubmit corrected documents immediately for fast approval.
- Our services are available only where local law permits.